Terms & Conditions
This is the website of the Royal Scottish National Orchestra Society Ltd (RSNO).
Royal Scottish National Orchestra Society Ltd
Registered office: 19 Killermont Street, Glasgow G2 3NX
Scottish Company No 27809
Scottish Charity No SC010702
VAT No 316344770
By using this website the User agrees to be bound by the "Terms & Conditions of Use".
We support as many combinations of devices, platforms and operating systems as possible. Please be aware that older browser versions may not be optimised for viewing this website.
The RSNO is committed to the highest standard and quality of information and every attempt has been made to present up-to-date, accurate information.
However, the RSNO gives no warranty as to the accuracy of the information on this website and accepts no liability for any loss, damage or inconvenience caused as a result of reliance on such information.
Although the RSNO takes all reasonable measures to ensure that the information provided to it from third parties is accurate and not defamatory or offensive it cannot control the content or take responsibility for pages maintained by external providers or linked pages.
Terms & Conditions of Use
In accessing information from this website the User agrees to be bound by these Terms and Conditions of Use as set out below. This website contains proprietary notices and copyright information, the terms of which the User agrees to observe and follow.
The User assumes full responsibility for the protection of his computer system including computer hardware, software and stored data on his computer system including hardware, software and stored data of third parties who may access or be otherwise connected to the User's computer system. The User will assume the responsibility of ensuring that programmes or other data downloaded or otherwise received from this website are free from viruses, worms, Trojan horses or other items of a destructive nature.
The RSNO will take reasonable steps to ensure that data transmitted electronically to the RSNO via the website or otherwise and stored by the RSNO is not accessed by unauthorised third parties in accordance with the requirements of the Data Protection Act 1998 and General Data Protection Regulations 2018. The User accepts the risk that data transmitted electronically to the RSNO via this website or otherwise may be intercepted before reaching the RSNO or accessed from the RSNO's data storage by third parties not authorised by the RSNO and may be exploited unlawfully by such unauthorised third parties.
The RSNO makes no representations as to the security quality or propriety of any website which may be accessed through this website and accepts no liability for the content or for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased therefrom. Connected websites accessed through this website are independent websites over which the RSNO does not exercise any control, whether financial, editorial or of any other kind, and are not in any way endorsed by the RSNO.
Information contained in this website may contain technical inaccuracies or typographical mistakes. Information may be changed or updated without notice and any queries relating to the information including queries as to its currency and accuracy should be addressed to the person or persons stipulated in the Specific Conditions on the appropriate pages relevant to the goods or services sought.
Warranty and Liability:
All information made available from within this website is provided "as is" for information purposes only and without warranty of any kind, either express or implied, including but not limited to any warranties as to non-infringement of rights, merchantability or fitness for a particular purpose.
Logos, Photographs and Images
Consent must be obtained from the Royal Scottish National Orchestra prior to any usage of the logos and images on this website, including use on printed materials and the internet.
The photographs used on this website are the copyright of the photographer listed with the photograph. If you wish to reproduce any images on this website you must obtain permission from the RSNO or the relevant photographer.
Subscriptions and Tickets
Seating plans and prices shown in our Season brochures apply to subscription purchases only. Layouts and pricing may vary for single-ticket purchases and for non-Season concerts.
All discounts are subject to availability. The RSNO reserves the right to vary pricing at any time. We regret no refunds can be made except to Full Season Subscribers as noted below.
All details correct at time of publishing. The RSNO reserves the right to change performance details without prior notice and we will always endeavour to notify patrons whenever possible.
If you would like to change your contact preferences, update your details or withdraw from our marketing lists please write to: The Database Manager, RSNO, 19 Killermont Street, Glasgow G2 3NX.
Subscriber Ticket Exchange Terms & Conditions
As a Subscriber you can exchange your tickets for another Season concert not already included in your Subscription Tickets must be returned to the Box Office at least 24 hours before the concert. Your new ticket(s) will be in the same price band as originally purchased and an administration charge of £1 per ticket will apply for all exchanges.
Full Season Subscribers can instead receive a refund for a maximum of three concerts.
Please note that the Box Office is unable to process ticket exchanges on performance evenings.
Under 16s – children under the age of 16 (i.e. age 15 and under) go free to RSNO Season concerts when accompanied by a paying adult. Subject to availability.
Under 26s – young people under the age of 26 (i.e. age 25 and under) can purchase tickets for RSNO Season concerts for £6 in advance of the concert, or for £8 after 5pm on the day of the concert. Proof of age must be shown at time of purchase. Seating area restrictions may apply to some performances. Subject to availability.
Mature Students – students of any age in full-time education can purchase tickets for RSNO Season concerts for £6 in advance of the concert, or for £8 after 5pm on the day of the concert. A valid full-time student matriculation card must be shown at time of purchase. Seating area restrictions may apply to some performances. Subject to availability.
Unemployed – If you are of working age and in receipt of unemployment benefit, you can purchase tickets to RSNO Season concerts for £6 each. Seating area restrictions may apply to some performances. Subject to availability.
Disabled Patrons and their Carers – Patrons with disabilities and their carers are entitled to 50% off full price single tickets for RSNO Season concerts. Please purchase tickets in advance. Disabled concessions are not applicable to subscription prices.
Digital Suscriptions and Tickets
Please note, due to the ongoing uncertainty of the Coronavirus pandemic, the RSNO may have to change programmes and/or artists at short notice or delay a broadcast date. If a concert has to be cancelled in its entirety and an alternative concert is not possible, all ticket money will be refunded.
The Digital Season is hosted on an external video on demand player. For full terms of service for the RSNO Vimeo site please see https://royalscottishnationalorchestra.vhx.tv/tos.
Perth Concert Series
By subscribing to the Perth Concert Series, your information and subscription details will be shared between Scottish Chamber Orchestra, Royal Scottish National Orchestra, BBC Scottish Symphony Orchestra and Horsecross Arts Ltd. We continuously review records of supporters to ensure your data is as accurate as possible by data screening and cleansing. We may consult alternative sources in order undertake these checks as well as use tools to monitor the effectiveness of our communications. There are some communications that we are required to send regardless of your contact preferences. These are essential communications which are deemed necessary to fulfil our contractual obligations to you. This includes Standing Order confirmations and advanced notices, thank you letters, renewal reminders, and querying returned mail or bounced Standing Order payments with you.
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