FAQ about Live Concerts
The health and safety of our audiences, musicians and staff matters to us. Please rest assured we will continue to follow the latest government guidance and safety recommendations to ensure that you can visit us confidently and safely.
These recommendations may include:
- Reduced attendance
- Mandatory face masks
- Frequent sanitising of common areas
- Timed entries to concerts
Please note, government guidance and safety protocols may change over the coming Season.
All concerts in the Spring/Summer 2022 Season are not socially distanced.
This Spring/Summer, should you or anyone in your family or party display symptoms, test positive or be self-isolating due to COVID-19, the RSNO will refund the cost of your ticket (excluding fees). Please email email@example.com within at least 24 hours of your concert to request your refund. Please note, we might ask you to provide us with evidence to support your request – for example your test and protect notification.
For some events you might be required to have your certification status checked prior to entry. If this is the case with the event you have booked, the Box Office will be in touch.
For full information on how to demonstrate your COVID status, please visit https://www.nhsinform.scot/covid19status
FAQ about the Digital Season
This Spring/Summer we will be live-streaming three stunning concerts from the Glasgow Royal Concert Hall on Saturday nights. All of these concerts will also be available on watch again on demand from the Wednesday following their original broadcast and until 30 June 2022.
Household subscriptions/tickets: If you would like to watch the concert/s on the same screen with family or friends, please consider clubbing together to book a household subscription/ticket, if you are able. The RSNO is a registered charity and all ticket purchases will go towards supporting our musicians, as well as community projects that we deliver year-round.
Single subscription/tickets: Enjoy the concert/s from their date of live-stream until 30 June 2022 from the comfort of your own home.
Concession subscription/tickets: Our concession price is available for full-time students and young people under the age of 26, NHS staff, patrons who are unemployed and patrons with disabilities.
The Spring/Summer Digital Season concerts will be available to watch again from the Wednesday following their original broadcast until 30 June 2022. You can watch the concerts as many times as you wish during this time period. To see the dates of live-streams click here.
To watch the concert/s that you have booked tickets click here.
If you are not logged in, click on the blue login button. Enter your email address and password that you used when you made your purchase.
You should now see the concert/s that you booked under the heading ‘Purchased’. Here you will be able to click on the concert and watch the broadcast once available.
You can watch the Digital Season on the following systems:
Windows 7 or higher
Mac OS X 10.6 or higher
Apple or Android device
Amazon Fire Stick
Google Chromecast (computer / dongle streaming)
No, you can’t pause or rewind the stream when it’s being broadcasted live, without missing parts of the concert. However, you can pause and rewind the video once it is available on-demand (once the live stream has finished, the concert will be available from the Wednesday after broadcast until 30 June 2022).
When you hover over the video with your mouse, icons will appear on the bottom right of the video player. The icon for the volume is five vertical bars. Click on the highest bar to reach full volume.
If you are connected to an external speaker or your TV, you can also increase the volume there.
When you hover over the video with your mouse, icons will appear on the bottom right of the video player. The icon for full screen is four arrows. Click on this to make the video full screen. To exit full screen, click on the icon again or press the ‘esc’ button on your keyboard.
There are various factors that can cause video buffering including some that are due to your internet speed, computer or device. We recommend you try the following to help with video playback:
Switch to ‘Auto’ or a lower quality option in the quality menu:
You can find the quality menu by hovering over the video with your mouse. The icon will appear on the bottom right of the video player. Switching to Auto means your video quality will automatically adjust to suit your Internet connection and processing speed.
Clear your browser’s cache:
Clearing your cache can help with various issues including video playback. You can clear your cache by visiting your browser’s history page.
Close excess browser tabs or applications:
Having lots of tabs or applications open can cause video playback to slow. Ensure you have closed (not minimised) all tabs or applications that are not needed.
Disable browser extensions, plugins and/or add ons:
Some browser extensions, plugins and / or adds on can affect video playback. Try disabling these to see if the video playback improves. If you are unsure how to disable them, open the live-stream in an incognito or private browser window.
Restart your router or modem:
Turning your router or modem off and on again can help to refresh internet connection and improve your video playback.
Watching the Digital Season on a TV
Our Autumn Digital Season concerts will be live-streamed from the Glasgow Royal Concert Hall using Vimeo.
For the best streaming experience, we recommend using a wired connection between your computer / tablet / phone and your TV. This provides the most reliable connection and offers the best streaming quality and resolution.
To connect to your TV via a computer or laptop you will need an HDMI cable, which are readily available from various shops or online, such as this one.
Simply connect the HDMI cable to the HDMI output on your computer or laptop, and then connect to one of the HDMI inputs in the back of your TV.
Once connected, your TV should display your computer or laptop display (ensure your computer or laptop is switched on before connecting). If you cannot see your computer or laptop display on your TV, you may need to check your TV display settings. You may also need to check you have selected the correct HDMI source on your TV – you can select the correct source via the inputs button on your TV remote.
To connect to your TV via your iPad or iPhone you will need an HDMI cable and an Apple Lightning Digital AV adaptor. Once you have these, simply connect the cables to your iPad or iPhone and the HDMI input in the back of your TV.
Once connected, your TV should display your iPad or iPhone home screen. If you cannot see the home screen, check you have selected the correct HDMI source on your TV – you can select the correct source via the inputs button on your TV remote.
Please note, some older models of iPad and iPhone may not work using this connection.
To connect to your TV via your Android tablet or phone you will need an HDMI cable and an HDMI to USB C cable adaptor. Once you have these, simply connect the cables to your Android tablet or phone and the HDMI input in the back of your TV.
Once connected, your TV should display your Android tablet or phone home screen. If you cannot see the home screen, check you have selected the correct HDMI source on your TV – you can select the correct source via the inputs button on your TV remote.
Please note, some older models of Android tablet or phone may not work using this connection.
To watch the concerts on your Amazon Firestick, you will need to download the Amazon Silk Internet browser. Once downloaded, click on the app and go to www.rsno.org.uk and click on the links directly on your TV, similar to how you would on a computer or laptop.
At the moment, Vimeo (our streaming host service) do not support simple casting from a mobile device. However, you can still use Google Chromecast via a computer or laptop if you have a Chromecast dongle plugged into an HDMI input in your TV.